TrustMark registered firm

The ECA – the trade association representing electrical contractors – is a licensed TrustMark operator for both electrical and security systems work.

Each firm registered

• has had their technical competence checked;
• has the quality of their work regularly monitored;
• has signed up to a code of practice that includes insurance cover, good health and safety practices and proper customer dealings;
• is also registered with a government-authorised competent person scheme and can provide you with a Building Regulations Compliance certificate. This means you do not need to involve building control in any electrical work you have done in your home or garden; and
• has its work guaranteed by the ECA guarantee of Work Scheme and a Performance Bond, that covers the completion of the firms work usually in the event of insolvency. Customers need to ask for the Bond certificate when placing their order.

Complaints

If you have a complaint about work carried out for you, contact the firm concerned in the first instance. If you are unable to resolve the issue with the firm then the ECA, as TrustMark scheme operator, will investigate and endeavour to resolve the matter.

Contract value limit

Please note that for each firm listed a figure is provided for its ‘Contract Value Limit’ – this is the maximum value of a job the firm is entitled to carry out as a TrustMark-registered firm. In the event that the value of a job exceeds a firm’s ‘Contract Value Limit’, the above-mentioned insurance-backed Warranty and Bond become void and the firm will then be operating in default of TrustMark’s requirements and the provisions of the scheme will no longer apply.